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Returns, Refunds and Exchanges
Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there
is a manufacturer defect. Your must return the item within 10 days of your purchase.
1. Please email info@kittykamode.com to request a refund and we will assign
you a tracking #.
2. Mail your returned item to:Kitty Kamode 1921 Maple Street EL Segundo, CA
90245
3. Include in your package a signed letter stating the reason for your return
and the original receipt. Return ExceptionsSome items can not be returned if
they are opened. These include music, software, and video games.Merchandise
that has been worn, used, or altered will not be accepted for return or exchange.
Restocking FeeAll items are subject to a 10% restocking fee, this will be deducted
from your refund. We also do not refund the original shipping and handling that
you paid on the order. ExchangesIf your clothing item is in like new condition,
you may exchange your clothing item for a different size or color. You will
not be subject to a restocking fee in this case, but you still will have to
pay return shipping.
CALL US FOR QUESTIONS ON RETURNS AT
888-RUKITTY
Payment Policy
Accepted Methods of PaymentCredit Card (Visa, Master Card, American Express,
Discover)
Check/Money Order
Cash On Delivery Credit Card ChargesYour credit card will be charged when you
place your order. If we are not able to fulfill your order for any reason your
credit card will be refunded. Mailing Address For Check/Money Order Kitty Kamode
1921 Maple Street
EL Segundo, CA 90245
Give Tracking Number...
Shipping Policy
TurnaroundAll orders are shipped within 48 hours Monday - Friday 8am - 5pm.CarriersWe
use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking If a tracking # is provided by the shipping carrier, we will
update your order with the tracking information. Please note that some orders
using 1st Class USPS mail will not have tracking numbers. Shipping RatesThe
rate charged for the shipping of your order is based on the weight of your products,
and your location. Before the final checkout page you will be shown what the
cost of shipping will be, and you will have a chance to not place your order
if you decide not to. Back Orders If an item goes on back order we will ship
you the part of your order that is in stock. When the item becomes available
we will ship you the rest of your order. You will not be charged any additional
shipping and handling for the second shipment.
CALL US FOR QUESTIONS ON RETURNS AT
888-RUKITTY
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